dhk33 Terms & Conditions
Please read these terms carefully before using the dhk33 platform — this is a legal agreement between you and us.
Introduction & Table of Contents
These Terms & Conditions apply to the use of all services on the dhk33 platform. When you create an account on dhk33 or begin using its services, you are considered to have agreed to all the terms described below. Please read each section carefully, and if anything is unclear, contact our support team.
Table of Contents
- Account Registration & Eligibility
- Account Management Rules
- Deposit & Withdrawal Policy
- Bonus & Promotion Terms
- Gaming Rules
- VIP Program
- Prohibited Activities
- Account Suspension & Closure
- Privacy & Data Protection
- Limitation of Liability
- Responsible Gaming
- Dispute Resolution
- Amendment of Terms
- Frequently Asked Questions
Account Registration & Eligibility
1.1 Age Requirement
To create an account and use services on dhk33, you must be at least 21 years old. This platform is operated for users aged 21 and above only. dhk33 is committed to keeping minors away from gaming.
1.2 Information Provided at Registration
When creating an account, you must provide accurate, complete, and up-to-date information. The following details must be truthful:
- Your full name (as per your national identity card)
- A valid mobile number
- An active email address (if applicable)
- Payment method details (bKash / Nagad / Rocket registered in your name)
Providing incorrect information may cause problems during identity verification at a later stage and may result in withdrawal being put on hold.
1.3 One Account Policy
Each person may hold only one dhk33 account. Creating multiple accounts using the same person, device, IP address, or payment method is strictly prohibited. If such a violation is detected, all associated accounts will be closed.
Account Management Rules
2.1 Account Security
It is your responsibility to keep your account password and login details completely confidential. You are personally responsible for all activity conducted through your account. If you suspect unauthorized access, notify the dhk33 support team immediately.
2.2 Identity Verification (KYC)
dhk33 may request identity verification at any time. Required documents may include:
- A copy of your National Identity Card (NID) or passport
- Proof of ownership of your payment account (bKash / Nagad / Rocket)
- A selfie or proof of address if required
If verification documents are not submitted within the specified timeframe, withdrawals will be put on hold.
Deposit & Withdrawal Policy
3.1 Accepted Payment Methods
dhk33 currently accepts transactions through the following mobile financial services:
- bKash — Bangladesh's popular mobile banking service
- Nagad — the postal department's digital financial service
- Rocket — Dutch-Bangla Bank's mobile wallet service
The payment methods listed above must be registered in the account holder's own name.
3.2 Minimum Transaction Amounts
- Minimum deposit: ৳200 (for each method)
- Minimum withdrawal: ৳500
Standard withdrawal processing time is between 15 minutes and 2 hours. However, if identity verification is required, it may be delayed.
3.3 Withdrawal Terms
The following conditions must be met before a withdrawal request is processed:
- Account identity verification must be completed
- Wagering requirements on any active bonus must be fulfilled
- The payment method used for deposit and withdrawal must be the same
- There must be no ongoing dispute or investigation on the account
Bonus & Promotion Terms
4.1 Welcome Bonus
New members on dhk33 will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example:
- Deposit ৳1,000 → ৳1,200 bonus → total balance ৳2,200
- Deposit ৳18,000 or more → maximum ৳10,000 bonus → total balance ৳28,000
4.2 Wagering Requirements
A 20x wagering requirement applies to the welcome bonus, calculated on the bonus amount only.
Example: ৳1,200 bonus × 20 = ৳24,000 in bets must be placed before winnings from the bonus can be withdrawn.
4.3 General Bonus Rules
- Each bonus has its own expiry period — any unused bonus will be cancelled after it expires
- Bonuses are only credited to accounts where the user's own payment method has been used
- The same person, household, or device may not claim a bonus more than once
- dhk33 reserves the right to modify or cancel any promotion
- Bonus funds cannot be withdrawn directly — wagering requirements must be completed first
Gaming Rules
5.1 Fair Play Policy
dhk33 is committed to ensuring fair play. All game outcomes are determined by a Random Number Generator (RNG). No game result is predetermined or manipulated.
5.2 Technical Errors
If a game round is left incomplete due to server issues, network disconnection, or software errors, dhk33 reserves the right to void that round and refund the bet. Claims arising from technical errors will be reviewed by dhk33.
5.3 Sports Betting Rules
Betting is available in dhk33's sports section on cricket (BPL, IPL, T20 World Cup, ICC events), football (including FIFA World Cup), and other sports. Rules for betting:
- Bets cannot be changed or cancelled after a match has started (except for in-play bets)
- If a match is abandoned or postponed, bets are generally refunded
- In the event of a dispute over a result, the official announcement of the relevant sports body will be considered final
VIP Program
6.1 VIP Tiers & Benefits
The dhk33 VIP Program has 5 tiers. Weekly cashback benefits are available at each tier:
- Bronze: up to 0.2% weekly cashback
- Silver: up to 0.5% weekly cashback
- Gold: up to 0.7% weekly cashback
- Platinum: up to 1.0% weekly cashback
- Diamond: up to 1.2% weekly cashback
6.2 VIP Tier Change Policy
It is possible to move up to a higher VIP tier through regular active play. dhk33 reserves the right to review and revise the criteria for determining VIP tiers at any time. VIP tiers may be reassessed if an account remains inactive for an extended period.
Prohibited Activities
7.1 List of Prohibited Activities
The following activities are strictly prohibited on dhk33:
- Any form of fraud, manipulation, or deception
- Misuse of the bonus system or claiming bonuses through multiple accounts
- Playing games using automated software (bots), scripts, or artificial intelligence
- Money laundering or transactions involving illegal funds
- Harassing or behaving indecently toward other players
- Attempting to breach the platform's security or hacking
- Operating an account using a fake identity or another person's information
Account Suspension & Closure
8.1 Account Closure by dhk33
dhk33 may temporarily or permanently close an account without prior notice in the following circumstances:
- Violation of these terms and conditions
- Failure to verify identity or providing false information
- Suspicious transactions or suspected fraud
- Order from a court or law enforcement authority
- Account remaining inactive for an extended period
8.2 Account Closure by the User
You may request to close your account at any time through the dhk33 support team. It is recommended that you fulfill all wagering requirements and withdraw your available balance before closing your account.
Privacy & Data Protection
9.1 Data Collection & Use
dhk33 collects your personal information solely for the purposes of providing services, verifying identity, and ensuring security. Your information is not sold to third parties. For more details, please read our Privacy Policy.
9.2 SSL Encryption
All transactions and personal data on the dhk33 platform are protected through SSL encryption technology. Your financial information is never stored or transmitted in an insecure manner.
Limitation of Liability
10.1 Service Availability
dhk33 strives to provide uninterrupted service at all times. However, service may be temporarily disrupted due to maintenance, upgrades, or unexpected technical issues. dhk33 is not liable for any losses arising in such cases.
10.2 Internet Connection
dhk33 is not responsible if a game session is lost or a transaction remains incomplete due to the user's internet connection being interrupted. It is the user's responsibility to ensure a stable internet connection.
10.3 Third-Party Services
Payment providers (bKash, Nagad, Rocket) and game providers (Pragmatic Play, Spribe, JILI, etc.) operate as third parties. dhk33 is not directly liable for disruptions to their services.
Responsible Gaming
11.1 Our Commitment
dhk33 believes that gaming is a form of entertainment — it should not be treated as a source of income. We encourage all users to enjoy games responsibly.
11.2 Self-Control Tools
dhk33 provides the following tools to help you manage your gaming:
- Set Deposit Limits: Set your own daily, weekly, or monthly deposit limits
- Session Limits: Automatic logout after a set period of time
- Temporary Break: Temporarily suspend your account for a defined period
- Self-Exclusion: Option to keep your account closed for an extended period
For more information on this, visit our Responsible Gaming page.
11.3 Protection of Minors
Only individuals aged 21 or above may create an account on dhk33. If there are minors in your household, ensure password protection is enabled on your device and keep parental controls active in your browser.
Dispute Resolution
12.1 Complaint Submission Process
If you have a dispute or complaint, please contact the dhk33 support team first. We provide assistance 24/7 via live chat and email:
- Live Chat: Direct chat on the platform
- Email: [email protected]
When submitting a complaint, clearly state your account ID, date, time, and a description of the issue.
12.2 Dispute Resolution Standards
Transaction logs, game history, and server records are treated as the final evidence in dispute resolution. dhk33's decision will be considered final.
Changes to Terms
13.1 Right to Make Changes
dhk33 reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified of significant changes where possible.
13.2 Consent After Changes
Continued use of the platform after new terms are published will be taken as your acceptance of the updated terms. It is therefore recommended that you review this page regularly.
Frequently Asked Questions
Answers to frequently asked questions about the terms and conditions.
Have more questions?
Our support team is available 24/7 for you. Contact us via live chat or email — service is available in both Bengali and English.